EXPERIENCE

DAVITA INC. | Portland, OR  2024 - Present

TECHNICAL MANAGER, REVENUE OPERATIONS ANALYTICS July 2024 – Present

DAVITA NEPHROLOGY PRACTICE SOLUTIONS (NPS) | Denver, CO  2020 – 2024

TECHNICAL MANAGER, ADVANCED ANALYTICS August 2022 – July 2024

• Team Leadership & Infrastructure: Currently managing a BI team of 5, comprising 2 developers and 3 analysts, overseeing the entire data infrastructure for a leading national healthcare provider.

• Major System Transition: Oversaw the reporting infrastructure's shift from Athena billing to the EPIC system. This comprehensive move ensured minimal data disruption or loss and encompassed gaining backend SQL database access, pinpointing essential SQL tables, crafting the ETL process for data transfer and transformation, structuring reporting tables, as well as their validation and ongoing maintenance.

• Visual Storytelling Emphasis: Instilled a paradigm shift in the team, focusing on data storytelling over mere metrics, cultivating a more holistic understanding of data. Stressed the importance of user experience in BI products, ensuring products were not only accurate but also user-friendly.

• Dashboard Integration: Pioneered the redesign of a vast collection of standalone reports and dashboards into integrated products, offering a comprehensive view of business operations.

• Advanced Automation: Implemented dynamic ETL and RPA methodologies, automating manual tasks, leading to heightened productivity and reduced human error.

• Team Culture Development: Fostered a progressive team culture, emphasizing collaboration, dynamism, and equal contribution, fostering an environment of innovation and mutual respect.

• Quality-Centric Reporting Philosophy: Spearheaded a transformation in the company's reporting ethos by prioritizing data quality and introducing robust data governance structures and implementing automated validation processes, reinstating trust in data accuracy company-wide.

SENIOR BUSINESS INTELLIGENCE DEVELOPER January 2022 – August 2022

• Incentivizing Quality: Led the groundbreaking initiative to tie quality metrics directly to physician bonuses, incentivizing improved outcomes.

• Value-Based Care Oversight: Guided the creation and adherence of several government value-based care programs, promoting improved patient care.

• Advanced Analytics Promotion: Lifted the team's advanced analytics capabilities, emphasizing long-term scalability and broader perspectives.

• From Ad Hoc to Proactive: Transitioned one-off data requests into scalable tools, ensuring the BI department met evolving company needs.

BUSINESS INTELLIGENCE DEVELOPER       January 2021 – January 2022

• Empowering Training: Conducted extensive training on Tableau tools, enhancing data literacy and autonomy among staff.

• Data Source Optimization: Phased out outdated data sources and dashboards, refining the data infrastructure for efficiency and relevance.

• Advanced Analytics Implementation: Applied cutting-edge analytic strategies to optimize business intelligence, notably in streamlining physician routing and leveraging predictive analytics to prioritize high-yield billing claims.

SENIOR BUSINESS INTELLIGENCE ANALYST  January 2020 – January 2021

• Architected and Launched Data Warehouse: Spearheaded the full-cycle planning, development, and deployment of an enterprise-wide data warehouse, ensuring rigorous data architecture, modeling, and ETL mapping protocols.

• Big Data Architecture Expertise: Designed and implemented robust big data solutions, emphasizing best practices in data storage, ETL blending, and prompt, accurate report delivery.

• Forward-Thinking Tech Adoption: Continuously sought scalable solutions, adopting next-gen technologies and refining existing systems for optimal performance, all while ensuring meticulous documentation.

FREED MAXICK CPAs, P.C. | Buffalo, NY 2017 – 2019

SENIOR BUSINESS INTELLIGENCE CONSULTANT

• Specialized BI Solutions Design: Crafted and deployed tailored business intelligence solutions spanning diverse medical sectors—including post-acute care facilities, hospital networks, and physicians' practices—as well as for non-medical clients.

• Expertise in BI Product Management: Achieved consistent, timely delivery on multiple simultaneous projects, while proactively monitoring and refining live products.

• Advanced Patient-Level Cost Accounting: Leveraged in-depth accounting proficiency to devise real-time patient-centric cost models, allocating trial balance costs by relative value units (RVUs).

• End-to-End Client Relationship Management: Nurtured enduring client partnerships, spanning initial strategy, project execution, and sustained post-production support.

• Rigorous Data Analysis & Validation: Led comprehensive quantitative and qualitative data analyses, identifying quality concerns, refining visualization methods, and ensuring post-build data accuracy.

• Proactive Analytics Monitoring: Vigilantly assessed client analytics for potential issues, conducted in-depth analysis of root causes, and presented key insights to senior leadership through presentations and detailed reports.

ANTHEM INC. | Denver, CO 2011 – 2015

PROCESS IMPROVEMENT COORDINATOR                                            

• Operational Efficiency Advocate: Pinpointed opportunities to bolster efficiency and enhance data delivery capabilities.

• Strategic Data Advisory: Provided counsel to senior leadership on optimal data management policies, procedures, and best practices.

• Solution-Driven Analysis: Addressed operational challenges with actionable solutions by conducting in-depth root cause analyses and instituting improvements across essential system components.