EXPERIENCE

DAVITA INC. | Denver, CO (Remote)  2024 - Present
DAVITA REVENUE OPERATIONS (ROPS)

TECHNICAL MANAGER, ANALYTICS & BI July 2024 – Present

• Leadership & Team Development: Manage and mentor the analytics team to drive the growth of the revenue operations data capability; design and implement structured skill-building initiatives and a rigorous hiring process to ensure technical and analytical excellence.

• Enterprise Tableau Strategy: Led the transition from Excel reports to scalable Tableau dashboards, utilizing Tableau data models as a semantic layer on EDW tables to improve reporting efficiency. Standardized dashboard design and best practices across ROPS.

• Process Automation & Optimization: Built a SharePoint-based stakeholder survey system and SharePoint-Jira integration, streamlining feedback collection and real-time tracking of report requests.

• Data Modeling & System Enhancement: Partnered with IT and backend teams to resolve data modeling challenges, optimize EDW table structures, and improve query performance for reporting. Mapped and consolidated legacy data sources, ensuring a seamless transition to Tableau-based reporting while enhancing data integrity and efficiency.

• Stakeholder Engagement & Change Management: Assessed reporting needs through stakeholder interviews, prioritizing 300+ legacy reports for modernization. Led wireframing sessions to align dashboards with business objectives and secured executive buy-in for Tableau adoption.

• AI & Advanced Analytics Innovation: Championed AI adoption by identifying high-impact use cases, leading training and testing, and driving user adoption across the organization to enhance business capabilities.

DAVITA NEPHROLOGY PRACTICE SOLUTIONS (NPS)

TECHNICAL MANAGER, ANALYTICS & BI August 2022 – July 2024

• Leadership & Team Management: Directed the BI department during the migration of key enterprise systems, ensuring continuity through robust ETL processes and backend SQL optimization while expanding the data function to support prescriptive analytics and enhanced insights.

• Enterprise System Migration: Directed the transition from Athena billing to the EPIC system, ensuring seamless data migration with minimal disruption. Managed backend SQL access, identified critical tables, designed ETL processes, structured reporting tables, and implemented automated validation and maintenance.

• Data Storytelling & UX Innovation: Reoriented reporting philosophy from static metrics to interactive insights, improving executive decision-making and emphasizing user experience in BI solutions.

• Dashboard Standardization: Led the consolidation of disparate standalone dashboards into integrated BI products, providing a comprehensive view of business operations.

• ETL & RPA Automation: Introduced dynamic ETL processes and robotic process automation (RPA), streamlining manual workflows to improve efficiency and reduce human error.

• Data Governance & Trust: Established an organization-wide data governance framework, introducing validation processes that enhanced data quality and reinstated trust in reporting across departments. 

SENIOR DEVELOPER, ANALYTICS & BI January 2022 – August 2022

• Physician Incentives & Quality Metrics: Developed and led an initiative linking quality metrics to physician bonuses, improving patient outcomes and driving provider engagement.

• Value-Based Care Analytics: Designed and managed reporting frameworks for multiple government value-based care programs, ensuring compliance and enhanced care delivery.

• Physician Compensation Automation: Automated physician compensation models, dynamically allocating work RVUs based on POS and treatment scenarios, ensuring accurate productivity bonuses.

• SOURCE Fellows Tracker Automation: Automated the annual SOURCE Fellows Tracker, reducing production time from four analysts working four months to a fully automated, scalable solution, significantly improving efficiency.

• Advanced Analytics Expansion: Enhanced the team’s analytics capabilities by leveraging Alteryx workflows and API integrations, developing scalable solutions to support a long-term data strategy.

• BI Scalability & Automation: Transformed ad hoc data requests into automated, self-service BI tools, reducing intake volume and freeing up resources for higher-value analytics.

DEVELOPER, ANALYTICS & BI         January 2021 – January 2022

• Enterprise Data Infrastructure Overhaul: Rebuilt the entire data infrastructure, transitioning from a static, costly EDW to a flexible Alteryx-based environment, enabling full control, rapid development, and cost efficiency.

• End-to-End Data Automation: Designed, maintained, and optimized reporting infrastructure, automations, and data processes, integrating SQL databases, API connections, electronic file transfers, and Alteryx workflows with source systems’ backends and shared drives.

• Tableau Training & Adoption: Led enterprise-wide Tableau training, enhancing data literacy and self-service BI adoption across teams.

• Data Infrastructure Enhancement: Eliminated outdated data sources and redundant reports, streamlining data pipelines for increased efficiency and system performance.

• Advanced Analytics Development: Designed and deployed predictive analytics solutions in Alteryx, including physician routing optimization and AR prioritization models, improving operational efficiency and revenue capture.

SENIOR ANALYST, ANALYTICS & BI    January 2020 – January 2021

• Data Environment Automation & Optimization: Led efforts to automate and enhance the entire data lifecycle, from data extraction and ETL processing to wrangling and final reporting, ensuring seamless end-to-end data flow.

• Enterprise Data Warehouse Development: Spearheaded the design and implementation of an enterprise-wide data warehouse, improving data accessibility, integration, and reporting reliability.

• Big Data Architecture & Optimization: Developed scalable big data solutions, refining ETL workflows, data storage strategies, and pipeline performance for high-efficiency analytics.

• Emerging Technology Adoption: Researched and deployed cutting-edge BI tools, optimizing analytics performance while ensuring comprehensive documentation and system scalability. 

FREED MAXICK CPAs, P.C. | Buffalo, NY 2017 – 2019

SENIOR BUSINESS INTELLIGENCE CONSULTANT

• Custom BI Solutions for Healthcare & Beyond: Designed and implemented tailored business intelligence solutions for post-acute care facilities, hospital networks, physician practices, and non-medical clients, improving financial and operational decision-making.

• End-to-End BI Development: Led full BI project lifecycles, from requirements gathering and solution design to ETL development, dashboard creation, and post-deployment support, ensuring seamless implementation and long-term usability.

• Patient-Level Cost Accounting: Developed real-time cost allocation models using relative value units (RVUs), providing granular financial insights and helping healthcare providers accurately track service costs at the patient level.

• Application Design & Development: Built a cash tracking application for hospital front-line cash collectors, enabling real-time payment tracking and seamless reconciliation with remittance data, improving accuracy in revenue cycle management.

• Data Integrity & Quality Control: Conducted comprehensive data validation, identifying discrepancies in clinical and financial data, refining data pipelines, and improving accuracy.

ANTHEM INC. | Denver, CO 2011 – 2015

PROCESS IMPROVEMENT COORDINATOR                                            

• Business Process Optimization: Conducted comprehensive workflow assessments to identify inefficiencies, leverage automation, streamline applications, and enhance overall productivity.

• System Implementation & Support: Assisted in the deployment and administration of Salesforce and VisNetic systems, ensuring smooth integration, user adoption, and ongoing maintenance.

• Requirements Gathering & Stakeholder Engagement: Partnered with cross-functional teams to elicit, document, and validate business and system requirements, facilitating data-driven decision-making.

• Knowledge Management & Collaboration: Redesigned and maintained SharePoint-based knowledge systems, integrating a team library, staffing calendar, training workspaces, and an issue tracking system to enhance accessibility and collaboration.

• Data-Driven Insights & Reporting: Engineered data pipelines and optimized BI systems to analyze performance metrics, identify trends, eliminate process bottlenecks, and enhance operational efficiency through automated reporting solutions.

• Training & Change Management: Developed and delivered structured training programs on new system implementations, regulatory compliance (HIPAA), and process changes, ensuring smooth transitions and user proficiency.